How to Fix Disney+ Plus Unable To Login Issues

Disney Plus, a major streaming platform entering the market in 2019, offers a vast collection of web shows and movies from renowned brands like Pixar, Lucasfilm, Marvel, and Disney. Despite its popularity, users have reported encountering login issues while attempting to stream content on Disney Plus. Numerous cases involve users finding the login button greyed out, rendering it unclickable and preventing access to their accounts. If you are experiencing similar Disney Plus login problems, you’ve come to the right place for assistance.

Fix Disney+ Not Working? Here’s How to Fix

This article will explore solutions for resolving sign-in issues on Disney Plus, providing guidance on addressing any challenges you may encounter on the platform.

Try Clearing The Cache Of Disney+ App

The initial step to address the issue is clearing the app’s cache, which may be causing the problem due to prolonged accumulation of cached data. If you are using an Android device, follow these steps:

  • Tap and hold the Disney Plus app, then select “App Info.”
  • Locate the “Clear Cache” option. If not found, click on “Storage” on the same screen, and you’ll find both “Clear Data” and “Clear Cache.”
  • Click on “Clear Cache” and confirm to clear the app’s cache.

For iOS devices like iPhone or iPad, where clearing the cache isn’t an option, you’ll need to uninstall the app.

If you are streaming on Disney Plus through a browser, consider clearing the browser’s cache:

  • Open your browser and click on the menu icon (usually three ellipses or hamburger icons).
  • Select the “History” option.
  • Look for “Clear Browsing Data.” If not available, choose “Advanced Options” or “Advanced History Options.”
  • On the “Clear Browsing Data” window, select both options – “Cached and Site Data” and “Cached Images and Files.” Click on “Clear Data” to clear the browser’s cache.

After clearing the cache of the app or browser, the Disney Plus login issues should be resolved.

Update The Disney+ App

Login issues, such as the greyed-out login button, may arise when using an outdated app. Outdated apps can introduce glitches that hinder functionality, and this issue could also be attributed to random bugs that updates and patches aim to address. If you are encountering login problems on Disney Plus, consider updating the app. For those streaming content through a browser, updating the browser is recommended.

After updating, attempt to log into Disney Plus again, and you should no longer encounter the problem. If the issue persists, proceed to the next troubleshooting step.

Try Using Incognito Mode

If you’re streaming content through a browser, consider switching to incognito mode and check if the issue persists. Every browser has an incognito or private mode where your browsing history is not tracked or recorded.

If the problem is specific to the browser, using private or incognito mode while streaming on Disney Plus has been reported by many users as a solution to resolve the issue.

Disable Your VPN

A considerable number of users employ VPN services to circumvent geo-restrictions imposed by the OTT platform. However, at times, these VPN services could be the source of the issue you are encountering.

If you’re using a VPN to access Disney Plus, the platform may block your entry. To address this, consider disabling the VPN service or disconnecting from it. After doing so, check if the login issues on Disney Plus persist. This action is likely to resolve the problem you encountered during login.

Login Form The Sign Up Page

This issue is likely a temporary glitch, and you may resolve it by attempting to log in through the sign-up page.

  • Open your browser and visit the Disney Plus Account website.
  • Click on the sign-up button on the official Disney Plus website.
  • This will redirect you to the sign-up page, where you will also find the login button to access Disney Plus.

Reinstall The Disney Plus Application

If none of the previously mentioned solutions resolved the issue, consider reinstalling the application. Uninstall the Disney Plus application and then reinstall it on your device. After reinstalling, attempt to log in on the platform, and you should be able to use it without encountering any issues.

For those using a browser to log in, you can try switching to a different browser or reinstalling the current browser you are using if the problem persists.

Final Words

If you encounter login issues on Disney Plus, consider implementing the troubleshooting methods outlined in this article. The discussed fixes aim to address and resolve the login issues you may be experiencing.

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