How To Fix Kindle White Screen Issues

Kindle, an exclusive product from Amazon, is available for purchase through their website or mobile app. In India, the Kindle Paperwhite 10th Gen E-Reader is priced at 7999 rupees. Despite its small and compact size, this device can store thousands of books, both illustrated and non-illustrated. Carrying all your favorite books becomes impractical when you’re on the go or away from home.

With Kindle, the worry of losing your Agatha Christie mysteries or Shakespeare plays is eliminated. However, what if you encounter issues while reading your favorite novels?

Recently, many users have faced the Kindle White Screen issue, leading some to attribute blame to Amazon. If you’re experiencing the same problem, instead of placing blame, follow the solutions provided below.

What Causes a Kindle White Screen Issue?

White screens and unresponsive behavior in Kindles typically stem from one of the following issues:

  1. Processing Overload: The limited processing power of Kindles can be overwhelmed, often happening when accessing web pages through the browser.
  2. Data Overload: If a Kindle is loaded with excessive data, it may freeze, resulting in the white screen issue. This is especially common when using a web browser.
  3. Low Battery: Insufficient battery levels may cause a Kindle to freeze, as it reduces power to the processor.
  4. Firmware Issues or Unsupported Features: The white screen problem may arise due to firmware issues or when attempting to use a feature that is not supported by the device.

How to Fix Kindle White Screen Problem

Explore the following solutions that have the potential to address the Kindle White Screen problem. Let’s examine them:

Restart the Kindle

To address an issue with your Kindle, the most effective initial step is to restart it. Resetting is a swift and straightforward process that doesn’t delete any data. While you can wait a few minutes for it to unfreeze, you don’t need to do so.

If your Kindle is unresponsive, press and hold the power button until the screen flashes, then release it. The device will restart, allowing you to resume your reading.

Force Reboot Device

Reviving your Kindle’s functionality through a force restart is a simple three-step process applicable to all models.

  1. Flip your Kindle over and press the power button for approximately 15 seconds, or until a dialogue box appears on the screen.
  2. If the screen whites out or a dialogue box appears, press the power button for 40 seconds.
  3. After completing these steps, your Kindle should initiate an automatic reboot, restoring it to full functionality.

Charge Kindle

In certain situations, the Kindle’s battery may have experienced a short circuit and requires a complete recharge to power on again. If your Kindle is unresponsive, displaying a blank white screen or not turning on, attempt the following:

  1. Charge the device until it reaches full capacity, usually taking approximately 3 hours.
  2. After charging, press and hold the power button for ten seconds to restart the Kindle and power it on.

Update the Firmware

If your device is encountering recurrent white screen problems, it might be attributed to outdated firmware. In such cases, we recommend restarting your Kindle and attempting a firmware update if the previously mentioned solutions prove ineffective.

To update the firmware, visit Amazon’s Kindle software update page and download the required software update. Subsequently, transfer the software update file from your Windows PC to your Kindle. Afterward, disconnect your Kindle from your PC and follow these steps:

  1. Tap the Menu (three vertical dots).
  2. Select Settings > Menu (three vertical dots).
  3. Finally, choose Update Your Kindle.

Factory Reset the Kindle

If your Kindle continues to encounter freezing problems, a factory reset may be necessary. Keep in mind that after performing a factory reset, you will need to reconnect the Kindle to your Amazon account and redownload your books. To carry out a factory reset on your Kindle, follow these steps:

  1. Swipe down and tap Quick Actions or Menu.
  2. Then, select Settings or All Settings.
  3. Proceed to Device Options or Menu > Reset (for older devices, choose Reset Device again).
  4. Finally, click YES to confirm the factory reset.

Contact Amazon Kindle Customer Support

If all else fails, follow these steps to reach Amazon customer support:

  1. Visit and log in.
  2. Navigate to Amazon’s support page.
  3. Choose the appropriate category for your device: Kindle, Fire, or Alexa Device.
  4. Specify your device type.
  5. Select any issue from the available options.
  6. In response to your query, look for the “I need more help” button and click on it.
  7. A screen will appear offering chat or phone support.
  8. Opt for the chat option if you prefer to interact with a robot and eventually connect with a real customer service representative. Alternatively, choose the phone option, enter your number, and expect an immediate callback.

Sum Up

That concludes our guide on addressing the Kindle White Screen issue. We trust that the troubleshooting steps outlined earlier in this article have proven helpful. Should you require further assistance, please feel free to leave a comment below, and we’ll be happy to help.

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