How to Fix BMW ConnectedDrive App Not Working

BMW ConnectedDrive is a service designed for BMW car owners, offering essential information and various features. BMW cars are renowned for their premium quality, and ConnectedDrive enhances the ownership experience by providing connectivity, navigation guides, entertainment, and more. This service also prioritizes safety, offering features like Roadside Assistance and Vehicle Tracking during emergencies. However, some users have encountered issues where BMW ConnectedDrive is not working. In this guide, we will provide tips on resolving these issues, ensuring BMW drivers can seamlessly enjoy the full range of services without disruptions.

Why does BMW ConnectedDrive Not Working?

BMW car owners may wonder why BMW Connected Drive is not working. There are several potential reasons for facing issues with BMW Cars, and we’ll outline possible causes for the problem:

  • Connectivity Issues: BMW ConnectedDrive relies on a stable internet connection. If your BMW Car is not connected to the internet properly, it may lead to issues with BMW ConnectedDrive.
  • Outdated Software: Using outdated software on your BMW Car could also be a reason behind BMW Connected Drive not functioning correctly.
  • Subscription Expired: BMW Connected Drive operates on a subscription model. If your subscription has expired, you won’t be able to access the services provided by BMW Connected Drive.
  • Hardware Issues: There is a possibility that the problem is due to hardware issues on your BMW Car.

How To Fix BMW Connected Drive Not Working

BMW introduced ConnectedDrive to provide drivers and owners with real-time information about their vehicles in a centralized location. This service allows BMW owners to access information about their vehicles through the My BMW App. BMW ConnectedDrive offers valuable insights into various aspects of the BMW car. If you encounter any issues with BMW ConnectedDrive, it can impact your overall experience with the car. Below, we have outlined steps you can take to address and resolve these problems.

Check The Internet Connection

For optimal functionality of BMW ConnectedDrive services on both your BMW car and mobile phone, it is advisable to ensure a stable and operational internet connection for your BMW car. The BMW car is equipped with a permanently installed SIM card, facilitating various services through an internet connection. However, if the SIM card’s internet connection is unstable, users may experience issues with the car’s functionality. It is recommended to verify the proper functioning of the SIM card, ensuring it provides a reliable and high-speed internet connection.

Update Apps and Services

For BMW ConnectedDrive to function properly, it is essential to keep its services and apps updated. To update apps and services on your BMW car, follow the steps below:

  • Navigate to the Apps section on your Infotainment.
  • Press the Options button.
  • Choose the “Update Apps and Services” option from the available screen options.
  • The update process will commence, and its duration will depend on the internet connection speed.
  • Once the update is complete, press and hold the Power Button for 45 seconds to turn off the Infotainment.
  • The system will restart twice before becoming operational again.
  • Open the BMW Connected app, log out of your account, and then log back in.

Check BMW Servers

BMW ConnectedDrive Services may not function if the BMW Servers are experiencing downtime. It’s important to note that BMW apps rely on the BMW Servers, and any disruptions or issues with the servers can impact the services. Additionally, there may be instances where the company is conducting server upgrades or maintenance, leading to service interruptions. We recommend checking the status of BMW Servers by visiting their official website and social media pages for updates.

Your Subscription Expired

BMW ConnectedDrive services operate on a subscription model. Upon purchasing a BMW car, you are automatically enrolled in the subscription. However, if the car’s subscription expires, you will lose access to BMW ConnectedDrive Services and associated apps. Contact customer support to verify the status of your subscription. If the subscription has expired, you’ll need to renew it. During the renewal process, ensure that you select the appropriate apps for your BMW car.

Perform Master Reset on iDrive

Some users have reported that the BMW ConnectedDrive issue may be caused by bugs in the iDrive System. Performing a Master Reset on iDrive can be an effective solution to address this problem. Bugs may arise from misconfigurations or recent updates, and a reset can help resolve these issues. If you are unfamiliar with how to perform a master reset on your BMW car, follow the steps below:

  • Unlock your car without starting the engine.
  • Press and hold the Volume Button for thirty seconds.
  • Wait for another thirty seconds after seeing the logo.
  • Press the volume button again.
  • The master reset is now completed successfully.

Update The iDrive App

If you haven’t updated the iDrive app, it could lead to issues with the proper functioning of BMW ConnectedDrive. To simplify the updating process, BMW provides the My BMW App. Follow these general steps to update your iDrive app:

  • Open the My BMW App on your smartphone.
  • Navigate to the Remote Software Upgrade option.
  • Access the Settings options.
  • Choose the WiFi Only option.
  • Click on Start Download.
  • Once the download is complete, enter your car and connect your phone to the vehicle.
  • The download settings will be upgraded when the connection is established between your car and your device.

Make sure to update the iDrive app regularly to prevent any potential issues.

Check Weather Condition

Users should also consider checking the weather conditions when BMW ConnectedDrive is not working. Weather conditions can impact the proper functioning of BMW ConnectedDrive. BMW cars come equipped with an active SIM card. However, if the weather conditions in your area are adverse, the SIM card may not work effectively. It is advisable to check the local weather conditions, and if they are unfavorable, it’s recommended to wait until the weather improves before attempting to use BMW ConnectedDrive.

Log Out and Log In Again

Another troubleshooting method for BMW car owners is to log out of their account and then log back in. If the issue is related to session problems with the account, performing this action can help resolve the problem. Many users have successfully applied this solution to fix BMW ConnectedDrive issues.

Visit Service Center

If you are still experiencing the same issue despite attempting the above methods, it is advisable to visit the service center. The problem with BMW ConnectedDrive may be attributed to hardware issues, and professional assistance from the service center can effectively diagnose and resolve the problem.

Wrapping Up 

If you encounter issues with BMW ConnectedDrive, follow the steps outlined in this guide. By following these methods, you can effectively address and resolve the problem. BMW ConnectedDrive offers valuable technology to keep you informed about your vehicle and access real-time data. With the assistance provided in this guide, you can once again utilize all the services offered by your BMW car without encountering any problems.

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