The subscription video-on-demand OTT streaming service Paramount+ is owned and operated by Viacom CBS Streaming. It features a collection of original and archived content from the CBS Entertainment Group, Media Networks, and the Paramount Pictures library. While the service is compatible with most platforms, some users have reported difficulties with the Paramount Plus Login for reasons not yet identified.
Numerous Paramount+ subscribers are encountering login issues, such as invalid email addresses or passwords, a grey “Continue” button, or being prompted to subscribe despite already being a subscriber. If you’re facing similar challenges, you’re not alone. Many users have reported the same problem. In this article, we will delve into the issue and propose potential solutions. The Paramount+ Support team is aware of the problem and has provided the following troubleshooting steps to address it.
What is Paramount Plus?
Paramount Plus, provided by Viacom CBS, is a prominent streaming service offering a vast selection of movies, TV shows, and original content. It includes material from The Smithsonian Channel, CBS, BET, Comedy Central, Nickelodeon, and more. Paramount Plus allows users to sign up via its website and various app stores like the Apple App Store, Google Play Store, and Microsoft Store, with new users currently eligible for a free trial.
While logging in provides access to Paramount Plus content, some users are encountering difficulties with the sign-in process. If you’re facing login issues, consider the following troubleshooting tips for Paramount Plus.
Minimum System Requirements for Paramount Plus Login
Before attempting any solutions, verify that your system meets the essential system requirements.
| OS/Device/Browser | Minimum Requirements and Supported Devices |
|---|---|
| Windows | Pentium 4 2.33+ GHz, Windows 8 (and newer), 1 GB of RAM, JavaScript enabled, Cookies enabled, Pop-ups and ad blockers disabled. |
| Mac | Mac OS X v10.6 (and newer) |
| iPhone/iPad | iOS 13 (and newer) |
| Android | Android 5.0 Lollipop (and newer) |
| Apple TV | Apple TV (4th Generation or later), Apple TV 4K (or later). Supported Models: A1625, A1842 |
| Android TV | Nvidia Shield TV, Sony Bravia Android TV (2015 and newer), Hisense Android TV, TCL 3-Series Smart TV, select Xiaomi devices |
| Fire TV | Fire TV devices with access to the Amazon App Store: Fire TV Stick (Lite, Standard, 4K, 4K Max), Fire Cube |
| PlayStation | 4 and 5 |
| Xbox | One (S/X), Series S, Series X |
| Roku | Roku 2, 3, and 4, Ultra, Ultra LT, HD, LT, Streaming Stick (3500x, 3600x, newer), Premiere, Premiere Plus, Express, Express Plus, Roku TV, 4K Roku TV |
| Samsung TVs | TVs running TiVo, all 2017 models and newer LG |
| LG TVs | TVs running WebOS 4.0 and newer, all 2018 models, and newer Vizio |
| Vizio TVs | Smartcast 3.0, P-Series Quantum and Quantum X, M-Series Quantum, V-Series, E-Series, and D-Series |
| Xfinity | XG2v2-P, XG1v3, XG1v4, Xi5, Xi6, XiOne, and XClass TV |
| Google Chrome | Chrome v68 (and newer) |
| Mozilla Firefox | Firefox v48 (and newer) |
| Safari | Safari v9 (and newer) |
| Microsoft Edge | Edge v14 (and newer) |
| Internet Explorer | Not supported |
Fix Paramount Plus Login Not Working Error
If you encounter difficulties logging into Paramount Plus, there are a few troubleshooting steps you can take to identify and potentially resolve the issue. Firstly, verify the accuracy of both your password and email address. If problems persist, attempting to reset your password might prove helpful. In the event that login issues persist, it’s possible that your account has been locked due to multiple unsuccessful login attempts. To unlock your account, reach out to customer service for assistance.
For users able to log in but experiencing streaming issues, several factors could be at play. Ensure that your internet connection is functioning correctly. If you have a stable connection but are still facing streaming problems, there may be an issue with Paramount Plus’s servers. Consider restarting the program or seeking assistance from customer support.
Check Your Internet Connection
A sluggish or unreliable internet connection can lead to various issues, including difficulties with the Paramount Plus login. Therefore, it is essential to prioritize checking your internet connection. To ensure uninterrupted streaming, your internet speed should be at least 4 Mbps. You can utilize a speed test tool such as Speedtest.net to assess your internet connection speed. Simply visit the website and click on “Go.”
If you identify slow or unstable internet connectivity, resolving the issue may require resetting your router and modem.
Restart your device.
If you continue to experience issues, the next step is to restart your device. This action can help eliminate any temporary data causing problems.
Simply turn off your device and then turn it back on. Afterward, use Paramount Plus again to verify if the issue has been resolved.
Clear the Browser Cache and Data
If you’re encountering difficulties logging into Paramount Plus, one essential step is to clear the cache and data from your browser. This process removes any stored cookies or login data in your browser that might be causing the login issue.
Follow the steps below to clear the cache and data from your browser:
- Open your browser and access the Settings.
- In the settings menu, locate the option for clearing your cache and data. Typically, this option is found in the privacy or history section.
- Click the “Clear Cache and Data” button.
- Confirm your decision to delete all cache and data.
- Restart your browser, and then attempt to sign in to Paramount Plus once more.
Use Incognito Mode
If you’re experiencing difficulties logging into Paramount Plus, consider using Incognito Mode as a potential solution. If cookies or cache issues are the culprits, activating Incognito Mode may be helpful. This option prevents the storage of login information. To enable Incognito Mode, open your browser, and select the menu option from the upper right-hand corner. From there, initiate a new browsing session by clicking “New Incognito Window.”
Updating the Paramount Plus App
If you’re using an older version, the application may encounter performance issues. In such cases, it is essential to verify that the Paramount Plus app is updated to the latest version.
Reboot your Wi-Fi Router
If you encounter difficulties logging into Paramount Plus, a recommended initial step is to restart your Wi-Fi router. This straightforward and rapid troubleshooting measure typically resolves minor connection issues.
To restart your Wi-Fi router:
- Disconnect the power cord from the back of the router.
- Wait for 30 seconds.
- Reconnect the power cord.
- After the router has rebooted, try logging into Paramount Plus.
Remove and reinstall the Paramount Plus App
If none of the previously mentioned solutions prove effective, the optimal choice is to uninstall and then reinstall the Paramount Plus application. This process eliminates any corrupt or damaged data that might be contributing to the issues.
Contact Support
If you continue to experience sign-in problems on any of your devices, please visit this link to report your issue. We anticipate that the support team will address and resolve your problem promptly or escalate it as needed.
Conclusion
As shown above, we’ve provided several practical solutions to address the Paramount Plus not working issue. Experiment with one or all of the solutions to identify the one that resolves your problem. You should now be able to use Paramount Plus normally. I trust you found this post helpful. If issues persist, please reach out to Paramount Plus customer support for additional assistance.