How to Fix Max on Roku Not Working

Max has finally arrived on Roku after much anticipation, offering users the chance to stream their favorite HBO original shows and movies on their TVs. However, numerous Roku users have encountered technical glitches while using Max on Roku. Here, we’ve compiled some effective methods to resolve issues when Max is not working on Roku.

Are you experiencing a scenario where you download HBO Max, sign in through your Roku account, start streaming, and suddenly, after 10-20 seconds without any warning, you’re back on the Roku TV homepage? If this sounds familiar, let us guide you through troubleshooting this issue with HBO Max on Roku and provide an overall workaround.”

How to Fix Max on Roku Not Working

Method 1: Restart Roku and Router.

Prior to delving into the technical procedures, begin by rebooting both your Roku and Router. Disconnect your device from the power source, wait for 60 seconds, then reconnect it and power it on.

Method 2: Update your Roku.

Make sure your Roku is running the latest version to enjoy seamless HBO Max streaming. Here’s how to update it:

  • Power up your Roku and press the Home button on the Remote.
  • Navigate to ‘Settings’ from the options displayed on your screen.
  • Head to System, then select System Update. Look for available updates and install them if there are any.

Method 3: Upgrade your Roku.

To access HBO Max on Roku, you’ll need version 9.3 or higher. If your Roku is an older model that doesn’t receive updates anymore, you’ll have to upgrade to a newer version to enjoy HBO Max streaming.

Method 4: Remove and Re-add the HBO Max channel.

Several Roku users have reported success in resolving the HBO Max Not Working issue by following these steps:

  • Power on your Roku and press the Home button on the Remote.
  • Navigate to ‘Streaming Channels’ and access the ‘Channel Store’.
  • Find the HBO Max channel in the list and press ‘OK’ on your remote.
  • Select ‘Remove channel’ to uninstall HBO Max from your Roku. Then, restart your Roku device.
  • After restarting, press the Home button on your Remote again.
  • Use the search box to find HBO Max and reinstall the channel.
  • Verify if the channel works smoothly. If issues persist, consider trying an alternate method.

Method 5: Disable VPN.

To stream HBO Max on Roku, it’s essential to be within the US. If you’re using a VPN for location masking or any other reason, accessing the HBO Max channel on Roku won’t be possible. Disable the VPN to resolve the HBO Max Not Working error on Roku.

Method 6: Check if Max is Down

Although improbable, the issue with HBO and HBO Max might be due to their service being temporarily unavailable. You can verify this by visiting the DownDetector website to check for reported issues. Alternatively, the problem could stem from your home Internet service. If so, consider reaching out to your service provider for assistance.


You can now add the HBO Max channel to Roku to enjoy all HBO shows and movies. If you encounter errors while streaming HBO Max on Roku, try the methods listed above to troubleshoot. If there are additional helpful methods we haven’t mentioned for fixing HBO Max Not Working on Roku, please share them in the comments section below. Your input is valuable!

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