How to Fix Wyze Camera Keeps Going Offline

Wyze Camera has become a popular choice in the international market for security cameras, with millions of satisfied customers and over 5 million cameras sold. The company strives to provide affordable security solutions, consistently expanding its range of cameras.

Despite their success, some Wyze Camera users have encountered the “Wyze Camera Offline” error, impacting their ability to maintain security at home or in the office. Many users are seeking solutions to address this issue. If you’re facing the Wyze Camera Offline Error, this guide will provide you with reasons and fixes to help resolve the problem. Let’s dive into it.

Why are Users Facing Wyze Camera Offline Issue?

Many Wyze Camera customers have reported encountering the “Wyze Camera Offline” error, leaving them puzzled about the cause. Some users noted that while certain cameras were functioning correctly, others displayed the “Wyze Camera Offline” error. If you’re experiencing a similar issue, the following reasons may help you identify the cause:

“Device is offline (error code 90)” in the app:
The camera firmware is not updated to the latest version.
Weak signal strength for the camera.
The camera is not connected to a stable internet connection.
Issues with the installed camera files.
The app has not been updated, affecting the camera’s functionality.

How To Fix Wyze Camera Offline Issue 2024

We understand your eagerness to find solutions and resolve the “Wyze Camera Offline” issue. The provided fixes have been tested and gathered from various sources, ensuring reliability. These methods have been tried and proven effective in addressing the problem.

However, it’s essential to acknowledge that if the issue stems from hardware damage, some fixes may not be effective. We will guide you through each step, so rest assured. Let’s proceed with the solutions to resolve the “Wyze Camera Offline” error.

Check Your Internet Connection

The Wyze Camera relies on a stable internet connection for its functionality, especially when accessing recordings through the app. To troubleshoot the “Wyze Camera Offline” issue related to internet connectivity, follow these steps:

  • Open any browser on your device.
  • Click on the most relevant search result.
  • Start an internet speed test to check the download and upload speeds of the network connected to your device.

If the speed test shows stable and high download/upload speeds, there’s no need for further action. However, if the speeds are unstable, consider fixing your router or switching to a more reliable network to ensure the Wyze Camera operates without issues.

Power Cycle Wyze Camera

To address the “Wyze Camera Offline” issue, you can try power cycling the Wyze Camera. Many users have successfully resolved this problem using the following steps:

  • Unplug the Wyze Camera from the power outlet.
  • Wait for the Camera to completely power off, which usually takes around 10-15 seconds.
  • Plug the Camera back into the power outlet.
  • Allow the Camera to initialize and start up.

After completing these steps, check if the “Wyze Camera Offline” issue has been resolved.

Evaluate and Change The Network Settings

Ensure that your Wyze Camera is connected to the 2.4 GHz Wi-Fi band, as the camera may not function correctly on the 5 GHz band. Additionally, check the Wi-Fi protocol settings on your router to ensure that it is using WPA/WPA2 security, as the Wyze Camera is designed to work with this protocol for enhanced security.

Follow these steps to ensure proper connection settings:

  • Check Wi-Fi Band:
    • Make sure your Wyze Camera is connected to the 2.4 GHz Wi-Fi band.
    • If it’s connected to the 5 GHz band, switch it to the 2.4 GHz band for optimal performance.
  • Verify Wi-Fi Protocol:
    • Ensure that your router is using WPA/WPA2 security protocol.
    • Wyze Cameras are designed to work with WPA/WPA2 for better security.
  • Standard Wi-Fi Network:
    • The Wyze Camera is intended to work with regular Wi-Fi connections.
    • If you are using an Enterprise Graded Wi-Fi Network with additional authentication requirements, the camera may not function correctly.

Adjusting these settings on your router should help resolve the “Wyze Camera Offline” issue.

Check The Signal Strength of the Wyze Camera

Ensure that your Wyze Camera has a strong signal strength to avoid connectivity issues. Follow these steps to check and improve the signal strength:

  • Open the Wyze App on your device.
  • Navigate to Camera Settings.
  • Access the device info.
  • Click on Signal Strength.
  • Check if the signal bar displays at least 3 bars.

If the signal strength is less than 3 bars, consider the following steps to improve it:

  • Reposition the Wyze Camera: Move the camera closer to the Wi-Fi router to improve signal strength.
  • Eliminate Obstructions: Ensure that there are no physical obstructions such as walls or large objects blocking the signal between the camera and the router.
  • Wi-Fi Extender: Consider using a Wi-Fi extender to enhance the signal strength in the camera’s location.

By addressing these factors, you should be able to improve the signal strength of your Wyze Camera and resolve any “Wyze Camera Offline” issues.

Check The Cables

Ensure the proper functioning of your Wyze Camera by inspecting the cables and addressing any potential issues. Follow these steps to evaluate the camera’s cables:

  • Examine the Wires: Inspect the cables connected to the Wyze Camera from the power source to the camera itself.
  • Check for Damage: Look for any signs of damage, cuts, or crimps in the wires. Ensure a thorough examination to identify potential issues.
  • Replace Damaged Wires: If you find any damage or issues with the wires, consider replacing them with new ones. Damaged cables can disrupt the camera’s functionality.

By carefully assessing and replacing any damaged cables, you can resolve connectivity issues and prevent the “Wyze Camera Offline” error.

Check For Updates on the Camera and App

Ensure your Wyze Camera operates smoothly by keeping both the camera firmware and the app up to date. Regular updates are essential for maintaining security and addressing potential issues. Follow these steps to check for and install updates on your Wyze Camera:

  • Camera Firmware Update:
    • Open the Wyze App on your device.
    • Navigate to the Camera Settings.
    • Check for the “Device Info” section.
    • Look for any available firmware updates for your Wyze Camera.
    • If an update is available, follow the on-screen instructions to install it.
  • App Update:
    • Visit the app store on your device (Google Play Store for Android or App Store for iOS).
    • Search for the Wyze App.
    • If an update is available, click on the “Update” button.

Regularly updating both the camera firmware and the app will ensure that your Wyze Camera functions optimally and is equipped with the latest security features.

Through App

Ensure your Wyze Camera is running the latest firmware for optimal performance. Follow these steps to update your Wyze Camera using the Wyze App:

  • Update the Wyze App:
    • Visit the Play Store (for Android) or App Store (for iOS) on your device.
    • Check for updates to the Wyze App and download the latest version.
  • Update Wyze Camera Firmware:
    • Open the Wyze App on your device.
    • Ensure your Wyze Camera is connected to the app.
    • Navigate to the “Account” section.
    • In the device list, locate your Wyze Camera.
    • Check for available updates by selecting the Camera and clicking on the “Update” option.
    • If the update option is visible, proceed with the update.
    • Close the app after completing the Camera firmware update.
    • Reopen the app and check if the “Wyze Camera Offline” issue is resolved.

Regularly updating both the Wyze App and the Camera firmware ensures that you benefit from the latest features, improvements, and security enhancements.

Through Manually

To manually update your Wyze Camera firmware, follow these steps:

  • Download the Latest Firmware:
    • Visit the official Wyze website to download the latest firmware for your camera.
    • Choose the appropriate firmware version for your device.
  • Prepare MicroSD Card:
    • Ensure you have a MicroSD card with a capacity of at least 32GB.
    • Extract the downloaded firmware file on your Windows PC or copy it to the root directory of the MicroSD card if using a Mac.
    • Rename the firmware file if necessary.
  • Update Camera Firmware:
    • Turn off your Wyze Camera.
    • Insert the MicroSD card with the firmware into the camera’s memory slot.
    • Connect the USB cable to the camera.
    • Press and hold the setup button until the LED indicator turns solid blue. Release the button at this point.
    • Allow the camera to update for four to five minutes. Once completed, the camera will reboot automatically, and the LED indicator will change.
    • Confirm the update is successful by checking the Wyze App.

Manually updating the camera firmware can resolve issues and ensure your camera is running the latest software. Check if the “Wyze Camera Offline” problem is resolved after the update.

Factory Reset The Camera

To perform a factory reset on your Wyze Camera, follow these steps:

  • Power Supply Connection:
    • Plug the camera into the power supply.
  • Remove MicroSD Card:
    • If a microSD card is inserted, remove it before proceeding.
  • Factory Reset:
    • Press and hold the setup button on the camera for at least ten seconds.
  • Wait for Reset Process:
    • Wait for approximately 30 seconds for the factory reset process to initiate.
  • Observe Light Status:
    • During the factory reset, observe the camera’s LED indicator. It will change from a solid yellow light to a blinking yellow light.
  • Wait for Completion:
    • The factory reset process may take five to ten minutes to complete. Be patient during this time.
  • Check for Resolution:
    • Once the process is finished, check whether the “Wyze Camera Offline” issue is resolved.

Performing a factory reset can often resolve issues by restoring the camera to its default settings. Verify the camera’s status after the reset to ensure proper functionality.

Visit Service Center

If the “Wyze Camera Offline” issue persists despite attempting the aforementioned fixes, it is advisable to visit the service center. There could be a possibility of internal hardware failure, and attempting to diagnose or fix it at home might not be practical.

Here are the suggested steps:

  • Professional Evaluation:
    • Take the Wyze Camera to a professional service center for a thorough evaluation.
  • Expert Assistance:
    • Professionals can accurately identify any internal hardware issues and provide the necessary solutions.
  • Avoid DIY Repair:
    • Refrain from attempting to diagnose or repair internal hardware issues at home, as it requires expertise and specialized tools.
  • Resolution by Professionals:
    • Once the service center professionals assess the problem, they can recommend and implement the appropriate fixes.

It’s crucial to seek expert assistance for internal hardware issues to ensure the proper functioning and longevity of the Wyze Camera.

Wrapping Up

Many users have encountered issues with their Wyze Camera, a company known for offering effective and affordable home security solutions. Despite having over five million users and consistently providing updates, occasional problems can arise with electronic devices. In this case, users have reported the Wyze Camera being offline, causing inconvenience.

To assist users in resolving this issue, we’ve outlined troubleshooting methods in this post. Additionally, we’ve highlighted common reasons that users often face, encouraging individuals to analyze these factors for a better understanding of the problem. This guide aims to help users address the “Wyze Camera Offline” issue effectively.

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